Privacy Policy

1.1 Account & Registration Information

When you create a customer account or register on our platform, we collect your name, company name, email address, phone number, billing address, and shipping address. This information is required to process orders, manage your account, and communicate with you about your purchases.

1.2 Order & Transaction Data

We collect information related to your orders, including product selections, quantities, pricing, order history, payment method details (processed securely through our payment processors — we do not store full card numbers), and shipping preferences. This data is retained to fulfill orders, process returns, and maintain accurate financial records.

1.3 Technical & Usage Information

We automatically collect certain technical information when you access our platform, including your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and device identifiers. This data helps us improve platform performance, diagnose technical issues, and understand how our services are used.

1.4 Communications

When you contact us via email, phone, or our support request form, we retain records of those communications, including your inquiries, support tickets, and our responses. This allows us to provide consistent service and track issue resolution.

1.5 Project Specification Data

If you submit project specifications, elevator drawings, or technical documents through our platform, we store that information to facilitate accurate product recommendations, order fulfillment, and ongoing project support.

2.1 Order Processing & Fulfillment

We use your information to process and fulfill your orders for elevator parts and products, coordinate shipping and delivery, send order confirmations and status updates, and handle returns or exchanges.

2.2 Account Management

Your account information is used to authenticate your identity, maintain your order history, manage your preferences, and provide access to customer portal features including order tracking and project specifications.

2.3 Customer Support

We use your contact and order information to respond to support requests, troubleshoot issues, provide technical assistance related to elevator parts and installation, and follow up on service inquiries.

2.4 Communications & Notifications

With your consent, we may send you order status notifications, shipping updates, product availability alerts, and information about new products or services relevant to your business. You may opt out of marketing communications at any time.

2.5 Platform Improvement

Aggregated and anonymized usage data helps us improve our website, optimize the ordering experience, identify and fix technical issues, and develop new features that better serve elevator contractors and businesses.

2.6 Legal & Compliance

We may use your information to comply with applicable laws and regulations, respond to lawful requests from government authorities, enforce our terms and agreements, and protect the rights and safety of CR Elevator and our customers.

3.1 Service Providers

We share information with trusted third-party service providers who assist in operating our platform and fulfilling orders. These include payment processors, shipping carriers, email service providers, cloud hosting providers, and accounting software (including QuickBooks for financial record-keeping). These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our platform before your information becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our customers and staff.

3.4 No Sale of Personal Data

CR Elevator does not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.1 Security Measures

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, secure database storage with access controls, role-based access permissions limiting data access to authorized personnel, and regular security reviews of our platform.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. We recommend using a strong, unique password and not sharing your login information. Please notify us immediately at sales@crelevator.com if you suspect unauthorized access to your account.

4.3 Data Breach Response

In the event of a data breach that may affect your personal information, we will notify you in accordance with applicable law, including the nature of the breach, the information affected, and steps we are taking to address it.

5.1 Retention Periods

We retain your personal information for as long as your account is active or as needed to provide services. Order records are retained for a minimum of seven (7) years to comply with financial and tax regulations. Support communications are retained for three (3) years. You may request deletion of your account and associated data subject to legal retention requirements.

5.2 Account Deletion

If you request deletion of your account, we will remove your personal profile and contact information. However, transaction records, order history, and financial data may be retained as required by law or for legitimate business purposes such as warranty claims or dispute resolution.

6.1 Access & Correction

You have the right to access the personal information we hold about you and to request corrections to inaccurate or incomplete data. You can update most account information directly through your customer portal, or contact us at sales@crelevator.com for assistance.

6.2 Data Portability

Upon request, we will provide you with a copy of your personal data in a commonly used, machine-readable format.

6.3 Marketing Opt-Out

You may opt out of marketing and promotional communications at any time by clicking the unsubscribe link in any email, updating your notification preferences in your account settings, or contacting us directly.

6.4 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. CR Elevator does not sell personal information. To exercise your rights, contact us at sales@crelevator.com.

7.1 Use of Cookies

Our platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. Essential cookies are required for the platform to function properly. Analytics cookies help us understand how our platform is used.

7.2 Cookie Management

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our platform, including the ability to stay logged in or maintain your shopping cart.

Our platform may contain links to third-party websites, including manufacturer sites, industry resources, and partner organizations. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our platform is intended for business use by adults and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify registered users of material changes via email or a prominent notice on our platform. The date of the most recent revision is indicated at the top of this page. Continued use of our platform after changes take effect constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: